AuIQ Support
Questions, problems or ideas: email support@auiq.app. In the app, Settings → About → Send feedback writes the email for you, with your app version and device filled in.
Common questions
Getting started. Set up your store on the device that sets the prices. Staff join by scanning the store's QR code with the iPhone Camera, or by typing its code in Settings → Store.
Lost your store code or recovery code? On a phone signed into the same Apple ID, AuIQ can find your store in iCloud Keychain and fill in the Join screen. If not, tap Join a store, then Recover my store under Lost your codes, using the Apple ID that pays for the store's plan.
More staff devices. Change your plan in Settings → Store → Subscription to cover more staff devices.
Restore purchases. On the plan screen, tap Restore Purchases.
Cancel your subscription. Apple manages subscriptions: on iPhone or iPad open Settings, tap your name, then Subscriptions, or visit apps.apple.com/account/subscriptions. Cancel at least 24 hours before it renews.
Delete your store. The store's admin can delete it in Settings → Store → Admin tools → Delete this store. It is removed from our server for every device. It does not cancel your subscription.
Where do the prices come from? A licensed market data provider, every 10 minutes while the metals market is open (Sunday 6 PM to Friday 5 PM New York time, except exchange holidays). When the market is closed, AuIQ shows the last price.